Should your requested safari or the preferred accommodation or travel dates be unavailable at the time of your booking we will try to find a suitable similar alternative for you. A rate amendment may result from such an alternative.

All our safaris could be custom-designed to fit your unique requirements.

Seamless, all-inclusive as per itineraries: Airport to Airport, Dinner, Bed & Breakfast Basis, Stated Accommodation, Park Fees, Fuel and Transport, Ranger-guide, Game drives & Activities as per itinerary.

Flights. Personal Travel Insurance. Pre-and Post Safari Accommodation. Some Lunches (Guide will assist), Beverages. Tips. Other personal items. Activities not on itinerary.

All roomed accommodation chosen for value-for-money comfort, cleanliness and safety. Our comfortable tented safaris are limited participation adventures. We use quality campsites with flush toilets and hot showers.

Rate Amendments
Gateway Africa Safaris reserves the right to amend the quoted rate in the event of preferred accommodation being unavailable or a change in your 'sharing' requirements, fluctuations in exchange rate, or unforeseen price increases by third party suppliers like the National Parks Board, accommodation providers or the government.

Deposit
A deposit of 50% of the full price is required for tailor-made / private safaris, and 40% for scheduled departure safaris, at the time of making your booking. If we fail to receive your deposit within 10 days of your booking, your provisional reservation will lapse. A booking can only be confirmed once we have received the deposit.

Balance
The balance is payable at least 6 weeks prior to departure. If you are booking within 6 weeks of departure, the full price will be payable at the time of making your booking.

Cancellation
Should you need to cancel your booking for any reason, the following cancellation fees will apply, regardless of the reason for cancellation: Unless you reschedule to an available and mutually agreed future date.

• Cancellation more than 60 days prior to departure - 20% of the full price

• Cancellation less than 60 days prior to departure - 30% of the full price

• Cancellation less than 30 days prior to departure - 75% of the full price

• Cancellation less than 14 days prior to departure - 100% of the full price

Third parties that we have paid already (any lodge, hotel or other supplier) may have higher cancellation penalties, in which case the third party’s cancellation policy will apply.

Your travel plans are made entirely at your own risk and Gateway Africa Safaris will not accept responsibility for any missed flights, flight cancellations, delays, lost baggage, over-bookings, transport or traffic delays, vehicle breakdowns, accidents, poor weather conditions, illness, family matters or any other circumstances that may necessitate cancellation or amendments to your travel plans. Please ensure you have adequate travel insurance in place to cover for any eventuality.

Changes to confirmed bookings
Changes to confirmed bookings can be requested, but a rate amendment may result from such changes (e.g. a change of dates may result in a change of rates). Changes will only be made if the change is possible and does not inconvenience other clients.

Changes made by us
Every effort will be made to provide the accommodation, services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the program, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns and any other unforeseen circumstances that may lead to the cancellation of certain activities. Where such activities were quoted on separately and no alternative could be arranged, a full refund for that activity will be made to you. Where a third party operator is involved, we will pass on whatever refund we can secure from the third party, less 5% admin fees. Third party cancellation fees may apply. For missed flights, late arrivals, and for cancellations or changes beyond our control, no refund will be made. We reserve the right to change accommodation, vehicles, transport, meals and other program details as conditions dictate or in case of safety concerns, and will always aim to offer an alternative of similar value should any changes be necessary.

Excluded items and spending money
Please take careful note of what is included and what is excluded from the price. Your quote and booking confirmation will stipulate which items are included and excluded in the price. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, visas and border crossing costs, certain meals, alcoholic drinks, personal expenses, gratuities and optional extra activities. Please ensure that you have enough spending money in cash to pay for these items as needed. Payment for optional extras should be made in cash. Foreign currency can readily be exchanged at the airport and in most banks. Tipping is optional and will be left to your own discretion.

Insurance
All clients are required to arrange their own comprehensive travel insurance and medical emergency insurance. Please add your insurance details on the booking form.

Health requirements

Covid Vaccination: We respect the right to freedom of choice, but would recommend being vaccinated.

No other compulsory vaccinations are required for Namibia, unless you have travelled via other African countries where Yellow Fever is a risk. We recommend that you take anti-malaria tablets as prescribed by your doctor, pharmacist or travel clinic. If you suffer from any medical conditions that may affect you or your participation on this safari, please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related medical incidents that may occur during your safari, even if we have been fully informed about your condition.

Indemnity
Gateway Africa Safaris and its staff accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, disability, property theft or damage, cancellation of your safari or any other such incident as may arise on your safari. By booking your safari with us you agree that you are aware of the inherent risks associated with adventure safari travel in Africa, and you further agree to indemnify Gateway Africa Safaris from any claim or liability which may result from any kind of loss or accident which may occur during or after or as a result of your safari. You are participating on this safari entirely at your own risk. Gateway Africa Safaris also does not accept any liability or responsibility for possible loss as a result of credit card fraud. We do NOT and WILL not ask your credit card details. Please use Bank to Bank EFT or an Secure Online facility.

Travel documents
It is your responsibility to ensure that you have all your necessary travel documents, including passport (valid for at least 6 months beyond date of safari), visas, flight tickets and insurance policy.

Behaviour
You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.

Expectations
We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or safari experience. We are proud of our excellent reputation and will do our best to offer you the best possible safari experience.